Q: Is North Nova safe enough?  Electric shock?  

 A: NORTH NOVA rechargeable heated clothing uses aerospace technology and materials. In low 8V or 12V DC current, the system is absolutely safe and reliable. (It is common sense.) 

Q: Does North Nova heated jacket has any radiation?  Will it affect the health?

 A:NORTH NOVA rechargeable clothing uses a low voltage 8V or 12V DC power supply. The actual operating frequency is less than 1 Hz, which is far less than the value of the electromagnetic radiation in our daily living environment, such as electric torch. So our clothes are green and harmless products. (It is common sense.) 

 Q:How to clean North Nova heated clothing?

 A: NORTH NOVA rechargeable internal heating system is totally waterproof and can be washed. Same as conventional outdoor clothing, hand wash in cold water is better. You can use the washing machine, but not machine dry, not machine bleaching. Hanging in the cool place after washing, let it dry naturally. (Note: The battery is not waterproof, which must be taken out of clothing before washing.) 

Q:How long the North Nova heated clothing can be used?

 A:NORTH NOVA rechargeable heated clothing provides 6 months warranty under normal use (intentional damage and improper use excluded). As we all know, the key to life of the product lies in rechargeable battery. NORTH NOVA rechargeable battery pack use imported Samsung lithium-ion cells, which is characterized by high quality, stable performance and long life. We guarantee under normal charging and discharging, the battery life is 200 cycles or more, while the actual life time will be 1-2 times much higher. In winter, even you wear it every day, it can be used continuously for more than 200 days. Under normal use, you can use the battery for at least three years. 

Q:If Lithium-ion batteries is damaged or lost, what should we do?

 A: NORTH NOVA rechargeable heated clothing provide individually packaged Lithium-ion battery and charger. You can contact your nearest dealer or North Nova company's official website to buy spare parts. 

Q:Can we use North Nova heated clothing in rain day?  Will it leak?

 A:NORTH NOVA rechargeable heated clothing is totally waterproof. You can wear it in rainy, snowy days. There is no safety problem. In addition, part of the heated clothing use the most advanced waterproof breathable three-layer laminated fabric on the market, Water pressure resistance up to several millimeters of water. Even in the pouring rain, it also make you feel warm, dry and comfortable. (Note: the battery is not waterproof, when the battery is getting wet, stop using it to avoid damage.) 

North Nova Heated Jacket is highly welcome globally. The entire system has carried out a certification authority in the United States, Europe and Japan, which is definitely a safe and reliable green product.